Refund policy

Here at Mixory our customers are important to us and we want you to be happy with your purchase.

It’s important that you inspect your goods as soon as possible after they have been delivered.

 

Get authorization from Customer Service

Get coupon or refund
Tracking number is required to complete the return. It will facilitate us to track your return status and process your return. 

Take your refund/exchange when the package is received.

Return & Exchange conditions

• Orders are able to be canceled and refunded before shipping.
• Easy to initiate a refund or exchange within 30 days after delivery.
• Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
• Items must be returned unwashed and undamaged.
• Clearance items cannot be refunded or exchanged (except for damaged or wrong items).
• If customer service offers a coupon to compensate for your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
• As usual, refunds will be reimbursed back to your original account -- PayPal. PayPal refunds will be transferred immediately. 

Prior to returning the item, please contact us on support@mixoryshop.com and we will guide you through our simple returns process.

 

Goods Damaged in Transit:

If an item is damaged in transit, you must contact us at support@mixoryshop.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

 

Return of Faulty Goods:

If you have received a faulty item, please contact us at support@mixoryshop.com so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

 

Items that Cannot be Returned:

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty, even all custom objects cannot be returned.