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Refund policy

Here at Mixory our customers are important to us and we want you to be happy with your purchase.

It’s important that you inspect your goods as soon as possible after they have been delivered.

If you are not happy with an item Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. 

Prior to returning the item, please contact us on support@mixoryshop.com and we will guide you through our simple returns process.

 

Goods Damaged in Transit:

If an item is damaged in transit, you must contact us at support@mixoryshop.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

 

Return of Faulty Goods:

If you have received a faulty item, please contact us at support@mixoryshop.com so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

 

Items that Cannot be Returned:

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty, even all custom objects cannot be returned.

Our returns policy is in accordance with the European Directive on Distance Selling.

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